If you receive an email from an entity that you are unfamiliar with, or an one that asks you to divulge sensitive information such as a personal password, do not reply and do not open any attachments or click any links. Contact a customer services representative from the company to confirm if the message was in fact sent by them.
Do not respond to confrontational or threatening emails or phone calls. Social engineering tactics used by scammers aim to excite, intimidate, shame, or incite panic in their victims to illicit emotional reactions that compromise a person’s ability to make rational decisions. If you are suspicious or uncomfortable with an email or phone call, end the conversation and contact the company directly.
